Monday 14 November 2016

Public speaking - find performance tips from musicians, comedians and athletes

There are thousands of public speaking tips and resources available, but if you want to learn how to deliver content effectively, listen to creative performers speak about their craft. When you are speaking in public, you are sharing information that you have probably already written. Comedians (generally) do the same thing. Musicians do as well, performing music that has usually been written, arranged, and recorded before. All of these people will riff and improvise around their core content, and those nuances greatly enhance and inform the performance, but their performance will almost always follow a fairly straight line to its planned conclusion.

What unites a business speaker with a comedian or a musician is the fact that they each share information publicly in a manner that is presented consistently, and with the appearance of spontaneity. Their audiences share similar expectations that they will be engaged, that they will be provided with relevant information, and that they will share “moments” that may change their lives, if only in tiny, subtle ways.

Consider for a moment why people attend live performances in music, theatre or athletics, rather than watching it onscreen at home. Why do you do it? Getting to a live show can be a pain - you have to buy tickets, you make plans to readjust your day, you have to get babysitters, travel, find parking, and find a restaurant before or after the show. It’s a lot of work and expense. So why do so many people do it?

If you are a business speaker, you can learn as much from musicians, actors, comedians and athletes as you can from other business speakers. Public speaking isn’t just about business - there is a lot of “show” that goes with it, and the best source of show business expertise comes from those who deliver a show night after night. If you think public speaking is hard, try singing, cracking jokes, or carrying the expectations of fans on your shoulders.

A live performance, even when its entirely scripted, delivers a balance of fear and confidence that can’t be found in a published or recorded work. As an audience member, you participate in the delivery of the “product,” sharing in its balancing act of fear and professionalism. In a live performance, anything can happen (and often does). This is a part of the experience that is rarely articulated - the entire production can crash and burn at any moment. It’s the same in sporting events - as an  audience member, it is exciting to watch professionals perform at the peak of their abilities, in the moment, because they are trailing the edge between grandeur and failure. It’s exciting to witness, and your presence within a broader audience adds to the drama. When a live performance is perfectly executed in any genre, it’s a rush for everyone involved. There is a release of energy between performers and their audience that is legitimately exciting, and collectively invigorating. 

Like anything else in business, the key to success is often to model the success of others. You may never be the Jerry Seinfeld or Wayne Gretzky in your field, and you shouldn’t try to be - but they can give you a lot of ideas from their experience that you can curate into your own distinct, successful presentation style.

Sharing Ideas


The following video is a long one, and pretty NSFW (thanks largely to Louis C.K.), but it’s worth watching - not only because it’s funny as hell, but because it shares dozens of tips about how to deliver a good show (which in their case, when you think about it, is an effective 90-minute verbal presentation). These guys talk about using fear to your advantage. They discuss understanding the needs of your audience, the benefit of rehearsing your work, and acknowledging all nuances of the physical space you are performing in to avoid surprises. They talk about creating “moments” with an audience, and using an audience’s reaction to your benefit. View this clip through the lens of delivering content to your audience, and you will learn tonnes about how to assess your approach, and how to deliver your ideas confidently and effectively.


Find Your Core

Similarly, check out Robert de Niro as he discusses the subtleties of his acting approach. Haven’t you seen a speaker that clearly “overdoes it” with their energy and gregariousness? You can learn as much from the poor speakers as the effective ones, so consider how de Niro’s approach may apply to your speaking style. There is something to be said for a “less is more” approach, and he defines how he makes subtlety work for him. I present this to you to suggest that, with all the tips in the world, you still need to be “you” when you speak. Audiences can smell inauthenticity, and it kills effectiveness. Over-reaching and over-delivering is rarely good.


Ninety Percent Mental

Creative professionals always advise aspiring professionals to find their voice, be extremely well-prepared, and be ready to go. These lessons are clearly transferable to business speaking. Wayne Gretzky once said “Ninety percent of hockey is mental and the other half is physical,” which applies to public speaking too - everything that is carried by your voice and body begins in your mind. You must be clear on your message, you must have clearly-developed content, and you should present it well. Embrace your fear, and use it to your advantage. Rehearse your content and understand it well enough to improvise if necessary. Engage your audience to support and enhance your message. Make them part of your performance, and understand that they went to a lot of effort to see you in person - so include them in the process, and give them what they want, which is the counsel of a professional at the peak of their ability - one who will provide moments and an experience that may change their lives, if only in a tiny, subtle way.


Wednesday 9 November 2016

Understand Your Enemy - Brand Identities in Politics

Marketing works. I’m not talking about advertising - I’m referring to the science of developing a methodical understanding of a defined audience, targeting that audience with a relevant, resonant message, and articulating that message to them as a clear brand promise. A strong integrated brand message will transcend communication mediums, and a well-developed strategic message is usually more important that how that message is tactically conveyed.

Americans chose to elect a Republican government yesterday, and the Republicans were successful largely because they provided a brand promise that resonated with an actionable majority of the electorate. That’s marketing, in its purest form. You don’t need to market to everyone - in fact, you shouldn’t even try. Great marketing defines a target audience, and engages them with targeted, resonant messaging. While great marketing doesn’t engage non-target audiences, it should still be built on a clear understanding of what their non-target audience needs. “Know your enemy and know yourself” (Sun Tzu) has been a battlefield standard for centuries, and it is the core of effective strategy in warfare, business, and politics - but still, people forget that this standard is made up of two essential parts. 

The primary product that Republicans were selling - their Presidential candidate - had obvious flaws, but those flaws were clearly less relevant than the promise provided in his core brand identity. The Republican Presidential candidate clearly knew himself - he understood what his audience wanted, and while that majority of voting citizens will learn over time if their chosen brand can deliver on its promise, at this moment, job-effectiveness is almost irrelevant. Right now, what matters is that his audience made a choice based on the brand identity that was presented to them, and whether anyone likes it or not, that’s how democracy works.



What I find more interesting in the U.S. election is that the opposing brand identity under the Democratic banner was burdened by significant strategic marketing errors. With the benefit of hindsight, I suggest their greatest error was that they understood their supporters, but they failed to understand the competition. They didn’t know the enemy. As they watched election results unfold, commentators were stunned at how results were not matching polls. It was immediately evocative of watching Brexit returns. The commentators expressed evident, repeated disbelief as reality outstripped research results. Even the Republicans seemed a little surprised - but not as much as everyone else. Research is the key here, for in both the U.S. election and the Brexit decision, one side of the political equation did not understand their opposition, and they therefore failed in their fundamental research positioning. They did not ask the right questions. What they could have done with that research is another question, but effective market positioning flows from effective research, and they obviously failed in this regard.

It’s no surprise to me that the leader of the Republican party (and now the President-Elect of the United States of America) is a service industry marketer. As a hotelier, he would understand a thing or two about human motivations. As a real estate developer, he would definitely understand how to motivate people on an emotional level. Residential real estate is rarely built on rationality: the decision-making process around choosing a home is deeply, fundamentally emotional, and any successful residential real estate entrepreneur knows how to target emotions. Emotions, once engaged, are very difficult to change. You can’t prove emotions wrong. Emotions are often impervious to logic and reason. “It feels right” wins over “the research shows…” with surprising (and sometimes alarming) frequency. If you know yourself and your audience, and you understand what motivates the emotions of your audience, you will earn some success. If you can provide something that your competition cannot provide in equal measure, you will earn a majority of success. 

At the time of this writing, the Democratic Presidential candidate received a majority of the popular vote, but did not win the White House, nor did the Democrats win a majority in the Senate or the House. That’s the way the U.S. system works, and this certainly feels like the 2000 election all over again to me. Still, what’s most remarkable to me is how insanely close these results can be. In spite of the quality of all marketing efforts, success or failure in American politics is still decided by thousands of votes from the millions cast. Again. It demonstrates how iffy marketing can be in general, and how tenuous its successes (and failures) can be. Brand communication requires effective research, focused targeting, and great messaging - and then you have to reassess and do it all over again. The biggest mistake any marketer can make is to feel they are “safe” - to feel that their support is assured - because it rarely, if ever, is.


The marketing lesson is that complacency, at any level, is not good idea. This is the “know yourself” part. Understanding your enemy, and constantly reassessing their assets and capabilities, is essential. The greatest tool in a strategist’s kit is research - especially when it comes to understanding what went wrong, so that a momentary failure can be assessed and incorporated into future strategic plans. Right now, both sides of the political spectrum should be doing a lot of research and analysis to figure out why everyone was indeed as surprised as they are right now - and understand how they may do things differently next time.

Sunday 11 September 2016

Advertising with Grief - Budweiser, Cheerios, and Iconic Brand Assets

Advertising can be very effective when it engages human emotions, but the most distasteful misuse of advertising’s power is when negative feelings are leveraged for unashamed gain. When Prince died earlier this year, dozens of print ads appeared in purple, many from brands that had nothing to do with the musician. Some were subtle tributes, but some were overtly branded - as if the company’s priority was to ensure you tied their brand to the deceased (which of course was their ultimate goal, regardless of how they spun their intentions).

Cheerios released an ad that, at first glance, seemed subtle in its branding, but the Cheerio dotting the “i” is actually pretty obvious.

Getting ready for a bowlful of complaints.
General Mills, the company that makes Cheerios, faced a wave of complaints, and they pulled the ad.

Alcohol manufacturers were also quick to jump on the opportunity of Prince’s death, which was doubly transparent because Prince was well-known to be a non-drinker.

Maker's Mark - Probably not Prince's beverage choice.

Prince almost certainly would not nave endorsed a booze manufacturer when he was alive, so the association was distasteful and disrespectful to the person that Prince was - he may have at least enjoyed an occasional bowl of Cheerios.

In 2002, Budweiser created a Superbowl ad that aired only once. It was a “tribute” to New York City and the human tragedy that struck the United States on September 11th of the previous year. A slightly revised version of the ad was run once more on the 10th anniversary of 9/11.

The former executive vice president of Anheuser-Busch Global Creative said at the time, "We filmed in New York City. We had a helicopter going over the Brooklyn Bridge. Mayor Giuliani let us into the city - the only film company of any sort right after 9/11. To actually come into air space with our helicopter to film the Clydesdales - it was amazing - just amazing.”

It is a powerful ad - it looks beautiful, its tone is perfect, and it was widely praised at the time. It received particular praise because the company’s logo is absent until the end.


My question is this: the Budweiser Clydesdales are one of the most iconic, recognizable brand assets in the United States - so why did Budweiser show their logo at all?

It takes a brave executive to keep their logo off an advertisement for any reason, but the respect and honour an unbranded tribute provides would have been ample reason to do so. With such iconic brand assets, an ad with no corporate logo would be undeniably powerful, much less exploitative, and yet it would still be unmistakably “Budweiser.”

You can argue that Cheerios took an unbranded approach with their Prince tribute, but paying tribute to a fallen rock star seems much more opportunistic than providing a moment of support to a city or a nation - and if you can’t use a person’s brand image without their consent in life, then how can it conscionably be used after their death?

I believe that Budweiser’s corporate heart was in the right place with their tribute advertisement, but the logo placement at the end makes it crystal clear that their platitudes aren’t as important as selling more beer - which makes it a little harder to swallow. Budweiser could have played it a lot cooler if they let their horses do the talking. Wouldn’t that ad have been exponentially more powerful?


Wednesday 7 September 2016

Chasing the "Big Idea" - Do Your Research

Marketing agencies have traditionally prioritized “the big idea.” It’s the sexiest part of the advertising process, and it embodies a lot of the mojo that marketing agencies get paid for – it is often suggested that the big idea is what clients get billed for. The Big Idea is traditionally what elevates a brand’s advertising to something that is bigger, fancier, and even more attractive that the brand itself. It often draws upon assets that may have nothing to do with the brand, drawing the glow of those parallel assets into its orbit. Celebrity endorsements are the most obvious example – if some superstar chooses to eat a particular snack food, then it must be pretty great – right? But does an endorsement actually reveal anything substantial about the product itself?

Sometimes a big idea may highlight a key asset of a brand, and this approach is fantastic if a brand already possesses fantastic assets. WestJet has built its advertising upon a ‘personable personality’ – their people are super-nice, and they have collectively come to represent the WestJet brand advantage. In a service industry, the human touch is almost always the most relevant asset to customers – as long as it’s a positive asset.
With product marketing, most people understand that Coca Cola is the ‘Real Thing.’ Coke was the inventor and originator of cola, so positioning themselves as “The Real Thing” rings true because it is. Their first-mover advantage as the originator of a beverage segment is integral to the brand, and it still seems relevant well over a century after its creation. Apple Computers told us to “Think Different” in 1997, and suggested in doing so that they were thinking differently already. Their approach became a differentiator in a world of computer products that were not differentiated, and in the early days of the internet, this spoke to a very large segment of users who did not want to work with the status quo – they were riding the early days of a computing revolution, and revolutions are best-fostered by those who think differently. Apple understood the power of leveraging a key internal asset to resonate with external audiences.



Marketing agencies that are doing their job well will ensure that a “big idea” will always ladder back to core truths in the brand. They ensure that statements can always be backed up, if not by empirical facts, then at least by measured perceptions and expectations of the brand. “Think Different” worked because Apple computer users already saw themselves as rebels, and people who generally resisted the status quo wanted to join that club. 
Marketers sometimes reach for a big idea without doing their homework, and these are the folks that give marketing a bad name. A big idea may seem wonderful in the moment, but if it doesn’t stick in the real world, it isn’t going to work in the long-term – unsubstantiated ideas are just bad sales pitches. 


The other side of generating a “big idea” rests in doing your brand research. This homework takes time and it takes insight, but it is a process that doesn’t require a loft office space full of interns to do it for you. Understanding your brand assets and attributes will reveal all sorts of marketing ideas, advertising copy and sales pitches that you never considered, and they will be rooted in brand truth. The process requires a careful assessment and analysis of your brand assets, goals, and your target audience. Navigating this process is fundamentally what marketing agencies do (or should do) – and if the human resources they bring to bear to your project are within your budget, then I highly recommend hiring a professional team to do this work. However, as the owner and key representative of your brand, shouldn’t you be the one to fully understand it? Either way, professionals add significant value, but you may find that you can build this road yourself, and the path will be infinitely more comfortable and familiar as a result.

Sunday 4 September 2016

Tom Cruise and Arizona - Understanding your Personal Brand

‘Personal Brand’ doesn’t always mean that you, a person, are your brand – but it can. Many celebrities are a brand, and that brand is the primary source of value they provide. When Tom Cruise is hired for a movie, the producers understand that he will do a workmanlike, professional job on set (I understand that those are key assets to the “Tom Cruise brand”), but those aren’t the brand attributes they are employing. If a “brand” represents expectations that people bring to bear on that brand (and that is a textbook definition of what “brand” means in a modern sense), then the movie producers hire Tom Cruise because they understand which assets he brings to the film after it’s all done. People generally know what to expect from a Tom Cruise film – they have a set of expectations that they trust will be met by the film’s star. Those attributes reflect onto the film content too, because their expectations are high that Tom Cruise will only star in a movie that is made with a certain level of quality – he must choose associations with care that will further support and enhance his brand.

So, you’re not Tom Cruise. How does this apply to you?

You have a personal brand, right now. It may not be broadly understood by thousands – it may only be known by dozens – but there are at least a dozen people out there with clear expectations of what you can (and can’t) provide. They have a sense of the assets you bring with you – your experiences, your education, your personality, goals, and your values. There exists a sense of trust that is already established – even if their trust is in fact distrust. Either way, they have a preconceived sense of your value and ability. This is, in its essence, your personal brand – it’s how your unique collection of assets is understood and perceived by others, and how that understanding affects and motivates their expectations of you is what you need to grasp. It will affect the choices you make, and it will influence the success you have in achieving your chosen goals.

A personal brand can be influenced much like you’d influence a conventional brand. You can advertise, you can seed key messages, you can engage public relations outreach, you can carefully craft your social media messaging, and you can even hire a sales team to champion your virtues. The challenge arises when active marketing runs against the grain of who you really are. In other words, if you are a thoughtful introvert, and your personality works beneficially with your career goals (let’s say you are a children’s writer), then gregarious advertisements and cheesy marketing statements will ring false. If your audience doesn’t like what they are seeing, and if it doesn’t resonate with them as being authentic, then overt “marketing” probably won’t work. With personal branding, being true to yourself is everything – because if you’re selling something other than yourself, you’re going to hate the results.

They key element with personal branding is fundamental to understanding any brand – you have to understand who your target audience is first. If you think your target audience is “everyone” then you are wrong. Even religion doesn’t target everyone – some people simply aren’t going to buy what you’re selling. You need to consider geographical boundaries (if you aren’t planning to ever visit Arizona, don’t target an audience there). You need to consider demographics. Psychographics. Lots of graphics. And it’s not difficult to do – if you can’t choose who to target, at least make a long list of who you’re not targeting – like Arizona, for example. 

The point is – if your personality is big enough to reach effortlessly around the world, then world domination is a goal worth pursuing, and the goods that you are marketing (yourself) may be up for the task – but you still have to be true to yourself. If your personality is less enormous, but your goals are also more measured, then understanding your best self is your best advantage. If you are reaching for a targeted audience, then the world (if not your home town) is a big place – and with your best-self presented well, you will find your target. They are out there, and without knowing it, they already looking for you. 

Understand how to communicate the best “you” that you possibly can, and then do it.

Saturday 3 September 2016

Marketing Killed the Radio Star - Authenticity, identity, user experience, and Friday Night Videos

Friday nights provided limited entertainment options for North American teenagers in the early- to mid-eighties. Most kids were home by 11pm under curfew, far too buzzed on caffeine and nicotine to sleep. Music was an important part of most teenage identities, and in a pre-internet age, everyone was desperate for cues about new music, styles and trends. Lyrics were pored over like religious texts, and album cover photos were studied and memorized. Radio broadcasts were recorded to cassette tapes in the hope that a favorite song would play during the 45-minute recording time allowed on the cassette (yes, music has been bootlegged for decades). It was DIY identity-building, vague enough to allow plenty of room for creative reinterpretation of styles. Hearing a new song by a favorite band on the radio was a legitimate rush – a conversation point for weeks afterwards. We rooted for our favorite bands, and radio airplay was proof of success.


Friday Night Videos dropped into teen culture during this time like a creepy uncle who was worldly enough to know and share the latest trends. It did so with sound and vision. MTV was only available on cable, and I didn’t know anyone rich enough to get specialty cable, but Friday Night Videos aired to the public on NBC, starting at 12:30am. We received it in my Ontario hometown via the Buffalo NY NBC station. I stayed up each week to watch it, exhausted after a busy school day and a slow evening of suburban meandering, but I remained wired with anticipation to see and hear something new. Bands became more interesting than they had ever been before – in videos, they were real people.

Terry David Mulligan bringing the CanCon on Good Rockin' Tonight
Canadian television jumped onto the free content music videos provided with Good Rockin’ Tonight, a 90-minute show that aired at 11:30pm (which found me slightly less sleepy than its American counterpart). Canadian content rules applied though, so GRT was at least half-devoted to Bryan Adams, Corey Hart, Loverboy, Luba, Jane Siberry, and Platinum Blonde. I clearly remember the build-up to the debut of Platinum Blonde’s new single “Crying Over You” in 1985 – and I wondered what happened to the edge that made their debut album interesting. The video, in hindsight, was an advertisement for the band-as-lifestyle, painting them as jet-setting international rock stars. That didn’t interest me much, and it seemed a pretty unlikely reality for a band hadn’t really broken out of Canada, but Terry David Mulligan promoted them like Led Zeppelin anyway. Even to my teenage eyes, style overwhelmed their substance – videos were new, and they misjudged the balance the medium required. Their brand development seemed inauthentic. Videos affirmed authenticity in some bands, but they also made inauthentic overtures appear to be boldly, obviously contrived - an affliction that Canadian bands disproportionately succumbed to.


Friday Night Videos, unburdened by any American content rules, oddly focused on British bands, which suited my tastes much better. The Police, The Clash, Bananarama, Elvis Costello, The Cure, Duran Duran, Big Country, Def Leppard, Dire Straits and Thomas Dolby were the acts that seemed to get all the attention. Other than Madonna, FNV may as well have been a BBC broadcast. More important to me though, the music selection seemed broad, vibrant, and global. Good Rockin’ Tonight played the sound of my home, but teenagers want to dream bigger than that, and Friday Night Videos played the soundtrack of my aspirations.


Looking back, music videos were always really just advertisements for a band, but they never felt that way in their early days. One of the earliest acknowledged “music videos” was for The Beatles’ “Rain.” It was filmed for American television so the band could “appear” on TV without having to travel overseas. Those UK bands on Friday Night Videos seemed to be doing the same thing – each video was a surrogate for the actual band, and it bridged geographic distance and economics. Nobody I knew could afford to go to a City concert, even if a band toured into Canada, but those Friday night broadcasts allowed us to “see” the bands and share in the experience with our peers. We’d talk about each video for a week afterwards, riding a Greyhound bus to Toronto to scour thrift and surplus shops on Saturday to try and match the UK fashions (while Platinum Blonde fans went to Le Chateau).

So many bands in the early days of music videos seemed to be anything but commodities – my friends and I built our identity on the fleeting cues in their videos, and authenticity was never questioned in the experience. It never occurred to me that the videos were “commercials” for the band, because they were never presented as such. Each video played was a special event – a victory for a band that suddenly became globally visible, and it was even more thrilling than hearing their song on the radio. All most teenagers want is the possibility of personal recognition to a broad audience - the dream that your voice may someday be heard.


Go to YouTube sometime, and play connect-the-dots with 80s musician acne – most of them were working-class kids who got dropped in front of a film camera for the first time in their lives. They were blotchy-faced, awkward, and totally relatable to the rest of us. There was great comfort in that. It seems that ‘celebrity’ is now the goal with music videos, often independent of talent. They sell personality, not creativity. I can’t understand how ordinary youth can see themselves reflected in a Disney-trained kid who has already endured 10,000 hours of rehearsal. It can’t be the same experience, and I wonder how it can be legitimately inspiring. Maybe it isn’t. Maybe that isn’t the point anymore, or maybe it never was the point in the first place – but it still worked that way when I was a teen, if only by accident. In the absence of internet-fueled culture, we were grasping at straws, and we were filling in the blanks with our own ideas. Few Canadian punks could afford a true leather jacket, but second-hand lumber jackets were a fine alternative. Doc Martens were hard to find, but army surplus boots were plentiful and cheap. Durannies couldn’t access fine-fashion suit jackets, but a little re-stitching gave new life to thrift store cotton blazers. We were fitting in, while still somehow being ourselves, and we were thinking for ourselves alongside a soundtrack that could challenge us as often as it entertained us.

Did videos initiate the long, slow decline we’ve seen in the music business? Did those video surrogates suck the lifeblood out of band tours? Did they feed an ever-shrinking attention span in young people? Or did the commercial nature of videos become the point of the medium? Did music itself become more commercial, and less personal? In other words, did marketing ruin the music business? Maybe. All I know is there was a time on those Friday nights when The Cure was played back-to-back with Def Leppard and Cyndi Lauper, and nobody turned the channel. There was enough room in the user experience for multiple genres, tastes and styles. There’s something to that.



Monday 30 May 2016

Creating Simple Videos for Complex Businesses

I came across these short videos for Boeing, and I was impressed with how simple and clear they are. They are quick, cleanly-scripted, and share crisp, focused messages. Their short duration is ideal for online use, and they tell messages that could influence a major shareholder as much as an occasional passenger.  

About the Boeing Trademark:


This clip tells a very straightforward, brand-focused story. It's simple, informative, and injects more personality than I’d expect from a massive manufacturer. I actually learned something (the origin of the company name), and I gained a clear sense of the company's longevity and scope (reaching from aircraft to spacecraft) over its 2 1/2 minute duration. Boeing is clearly working with astronomical budgets, and the stakes for their communications are high, but with this video they share an interesting, relevant story that is actually building their brand.

Converted Freighters:


This video tells a very cool story repeatedly, and simply - the idea of “increasing the life of the plane” works on all sorts of corporate levels, from investor relations (product efficiency), to sustainability (vehicle recycling), to competitiveness (unique conversion solutions).

More importantly, this is an example of how a video doesn’t necessarily have to be a six-figure production, even when the communications budgets are likely big.

These examples are both pretty straightforward productions. Much footage seems to be shot on the fly with small crews, and the "trademark" video incorporates many of what I call “enhanced PowerPoint” elements that are built in the editing stage - still photos are enlivened with a few basic animation tricks, and a simple (but carefully scripted) voiceover tells a straightforward story simply, and quickly.

Building Creative Assets

For videographers, the key to attracting larger clients like this is to offer a breadth of value across multiple video productions. Offer short, simple videos for tactical use (like the converted freighters piece), and build up to providing grander corporate videos for strategic use as well, while repurposing a database of creative assets that will accumulate as you create new work.

One of the greatest benefits of pitching a broad-based video production service is the volume of footage that it can produce. I often preach to clients the importance of building a library of footage - this database of creative assets, where the grand corporate productions provide beautiful original footage that can be repurposed for smaller videos too (like the elegant aerial shots, in Boeing's case). This is a matter of efficiency - there's no reason why corporate video footage shouldn't be repurposed between different productions, and across different departments. In Boeing's case, it would likely prove to be inefficient to re-shoot aerial footage if appropriate shots of a certain aircraft already exist within another department in the company - especially when each aerial video shoot would likely return many minutes of beautiful, usable footage across ever-changing, shifting landscapes below. It may even prove unlikely that specific footage would ever be duplicated.

In-House Stock Videography

A fulsome library of footage can provide options for future productions that may save significantly on costs - call it in-house stock videography if you will - library development of creative assets is a kind of full-service videography offering that will provide your client major cost efficiencies down the road, and it will build loyalty with your work.

The concern I hear is that providing a library of footage will eliminate the possibility of further work down the road, and that may be true - but if that's your concern, then you don't have the client's best interests at heart - which they will figure out soon enough. Work with their needs and goals, and chances are they will continue to work with you.

Focus on the Target

Clients often focus on the size of video viewership, but the fact is that short, targeted videos only need a small audience to make a big impact. I once produced a video where we knew the video would have only one viewer, and the narrative was personalized accordingly, supported by repurposed creative assets. That one viewer became the client's biggest customer after viewing our efforts. I strongly doubt that a broadly-targeted, originally-shot video would have provided the same results. This isn't advertising - size and scope in video aren't as important anymore as the production's strategic focus and its targeted message, and repurposed creative assets are a quick, efficient way to tell targeted stories well.

With a volume of creative assets at your disposal, short, focused video stories are relatively easy to create, and they can be hugely beneficial to your client's brand-building needs. 


Wednesday 4 May 2016

Be Real - Guidelines for Building Brand Truth and Authenticity

Authenticity rises from a unified sense of purpose in what you are doing. This unity can come from well-communicated goals across your organization, or it can come from your own single-mindedness in targeting your entrepreneurial goals. Sharing a unified purpose gets complicated as the scale of an organization expands, but all of the outreach in the world won’t work if your internal communications are failing. Understanding your own brand, and putting all stakeholders on that same page, will be the best thing that any brand can do to propel its growth. 

Transparency

Authenticity means being transparent with all stakeholders. Be honest about how you are conducting your business, and why. Admit failures quickly, but share successes too. Honesty builds trust, and successes resonate better when trust is established. Reach out for help and answers if necessary, and be helpful when it’s your turn to do so. Share your strengths, and acknowledge your weaknesses. Authenticity flows from trust, and trust flows from expectations that are routinely met or exceeded. This doesn’t mean you need to be infallible - nobody trusts anyone who says that everything is awesome all the time, because “eternal awesome” isn’t possible. That isn’t reality. Be focused, deliver on expectations as a matter of policy, provide solutions whenever possible, and don’t pretend to be anything that you can’t deliver on.

Uniqueness

Individuality among your team members should always be fostered and championed when that uniqueness is applied to clearly-articulated purposes and unified goals. When independent personalities align on an organization’s collective identity, the brand is massively enhanced. Unless you are manufacturing a truly faceless commodity, so much of your brand’s assets are in its people - so let those people do their thing, because they are doing it to build a better overall brand, together. 

Confidence

It takes confidence to be honest, and it takes confidence to be transparent. It’s easier to do so when you recognize that being real means rejecting falseness. What is there to be nervous about in that approach? Inauthenticity and false actions are peppered with booby traps, and you will get caught - but being yourself is liberating because you understand your brand equity, and you are confident in your claims. There is nothing to fear, because there is nothing to hide. Even if some unexpected shit hits the fan, responding to threats from a place that is true and authentic will guide you in doing the “right thing” in response. Confidence provides freedom, and freedom provides opportunity.

Reality

If you want to “appear authentic” then be authentic. Be real. Be yourself, and don’t be afraid of that. Uniqueness isn’t detrimental - it’s often your greatest strength and asset. Never fake anything - illusions are lies, and lies are easily discovered and even more easily rejected. You’ll be surprised how often stakeholders reward you for being real, even if that reality isn’t perfect. 


Monday 25 April 2016

The Soundtrack of Your Life - Music and Moments

Many popular songs are designated as “the soundtrack to people’s lives.” Songs evoke a certain age or period in your life, from “Baby Beluga” to “Girls Just Wanna Have Fun,” to “Uptown Funk.” When you hear a certain song, memories play across the movie screen of your mind and the song is the soundtrack - the music takes you back to those moments. Sometimes you can even catch the scent of the air and its temperature.

I wonder how this worked before film was created? In the 19th century, did memories flash like a movie across the mind’s eye when a childhood lullaby was heard? Was film invented to capture memories like this?

Paintings were historical records in the old days - renaissance portraits captured both the features and spirit of its subject (if the painting was good). Then, as society progressed and people had more wealth and leisure time, landscapes became more common. Then expressionism, modernism, post-modernism, etc. pushed creative boundaries further, moving images beyond historical documentation (since photography began to fill that role). Each artistic style built on the foundations that existing work had already laid. 

Photography was a more democratic way to capture what portrait paintings had always done - it was cheaper, and increasingly more accessible. When photographers started pointing their lenses at things other than posed subjects, they were capturing moments rather than subjects, which could be shared for posterity. These images too became part of the fabric of people’s lives, separate from their own reality, and photography stretched technical and creative limits to express even broader ideas.



When “moving pictures” finally arrived, they were entertainment at first, but entertainment is still significant in the arc of an individual’s life. The potential of still and motion photography evolved into documentary, historical, journalistic, and artistic use. Moments were not just captured, but increasingly created and shared. The individual taste of the person behind the camera could be presented for the consideration of others, threading its way into their lives and experiences too. Individual taste, I would argue, is the core of artistry, and at its peak, there are few artistic mediums that are as compelling as the tasteful framing of human moments through a camera lens.

Of course, music accompanied moving pictures before even speech entered the picture - the earliest cinemas at least had piano players, and the larger theatres even had pipe organs. Even in these earlier moving-picture moments, music established tones and moods - the soundtrack of the moment.

The “soundtrack of your life” is always evolving. Songs appear, and reappear in a present context as a gauzy memory, a song on the radio, or a melody hummed by a stranger. Memories, images, human touches, dreams - they all come rushing in again when that tune enters your brain. Music draws out emotions that make the memories even stronger, and more real. The power of music to set tones and context is somehow fundamental to human experience. Music, like a movie or a memory, is time-based - songs have a beginning, an end, and an internal rhythm that can map themselves to sequential moments. Songs tie everything together.

The lesson for filmmakers is to be careful with song selection. Music matters. It can be an essential storytelling tool. And at its worst, it can be horribly distracting. For advertisers, things can get even dicier. It’s tempting to appropriate a person’s pleasant musical memories for the product’s benefit, but then you get a woman cleaning her house to a bastardized version of a beloved Devo song, and nobody wins.



There are thousands of examples of bad stock music that ruin an otherwise straightforward business video - bad drum machines and 80s synthesizers may have been appropriate in 1983, but dropping those sounds today will murder any sense of modernity and relevance for a brand that is trying to exist in the present.



While we’re on the topic of synthesis, one of my favourite words is synesthesia. This refers to the stimulation of one cognitive pathway that leads to automatic, involuntary experience in a second cognitive pathway (thanks Wikipedia!). If I say “Let it Be,” you can see certain colours. If I say “Let’s Get it On,” you may feel physical warmth. If I hum a jingle for a cleaning spray, you may recall the scent of the product. If I say “Enter Sandman,” your shoulders may set in a little more tightly. If I say “bagpipes,” you’ll anticipate a certain set of expectations - maybe nostalgia, maybe rage. Even before recording technology existed, a mother’s lullaby would stick with people forever, and elderly sailors will hum “Nearer My God to Thee” in their fading years, and won’t even question why. These “soundtracks to your life” are like colour palettes or words on a page, and they are fundamental to being human, Music sparks all sorts of emotional and physical responses that have nothing to do with hearing.


Music is not throwaway - for filmmakers and advertisers, it demands as much attention as your script, your setting, and your on-screen talent. For music-makers, your key job is to be emotionally engaging and as truthful as possible. Your work doesn’t always have to be “high art,” but it’s at its best when it connects on a personal level as the soundtrack to someone else’s experience. There’s a lot going on in people’s brains, and the soundtrack is the foundation for the moment, marking the time.

Monday 4 April 2016

Understand Who You Are

I work a number of careers concurrently. At any given moment I’m a brand consultant, a business coach, a parent, a writer, and a folk-punk singer-songwriter and recording musician. The latter one seems like the wild card in this deck, but it’s actually closest to the core of my training for doing everything else. On top of the skills developed as a public performer, songwriting is the act of telling short, concise stories that are easy to remember. Great songs eliminate embellishment to share raw, compelling human emotions without adornment (that’s what novels are for). Great marketing messages need to be similarly straightforward – they must be truthful, unambiguous, and clear.

It takes a tonne of confidence to be a singer-songwriter. It requires unflinching belief in the value you are providing in your music - the belief that your song is absolutely worth listening to, that it is entertaining, life-changing, and/or indisputably beneficial for the listener. It’s a level of confidence that borders on arrogance - because how can one four-minute sequence of words and chords be that epic? A song can certainly become so, as every epic song out there proves, but those songs only became so once the impressions of their listeners are brought to bear upon them.

A big part of what makes a Beatles song monumental is the weight of the thousands of lives that have been enriched by that tune. “Hey Jude” is threaded into the soundtrack of thousands (if not millions) of lives, and those millions of experiences add weight and gravitas to the song itself. The song was born in the mind of one man as he was driving his car. It existed inside that car alone for a brief period before it was shared with a collective group of colleagues that were then known as “Beatles.” The team cultivated the inherent greatness within the song. They cemented its greatness onto a recording, and the rocket-fuel of their brand launched the song into the ears (and lives) of millions of people. Once shared broadly, it took on a life of its own within the context of those millions of personal experiences - but the song started its life alone, sung quietly to a steering wheel.

The initial brilliance of the core idea within every Beatles song was greatly enhanced by the circumstances they were launched into. Those conditions primed each song for success, and those conditions have grown over the years as the band’s influence has grown. Nobody would have expected the guys who recorded “Love Me Do” to produce The White Album, but their growing success fostered their inherent talents. The individuals grew into that level of skill, and the greatness of those songs also grew through the years as they threaded their way into more lives and more personal experiences.

So, back to confidence. It takes a mountain of belief for anyone to think that an original musical creation could become the soundtrack to a million lives, and it takes a truckload of vision to work through the rejection and effort required to simply present a song to new people. It takes talent for the song to be good, of course, but without hard work, talent is rarely rewarded - and it takes buckets of passion and determination to do that work without initial reward, or any guarantee of reward.

Most coaches will tell you that success is the result of hard work, and that there are no shortcuts to success - and coaches who tell you otherwise are lying. To be successful in anything, you have to be talented, you have to provide value, and you have to be confident in the value you provide. That’s why self-assessment if so essential - so you can acknowledge what’s working with your approach, while discarding what isn’t working. Arrogance is rarely appealing, but confidence is a more alluring asset - and it is best-gained by understanding who you are.

I never had the depth of confidence required to establish enduring “success” as a songwriter - if I had, you’d be listening to me rather than reading me. Perhaps if I had more confidence, I could have been as good as any other songwriter out there (unlikely), but without the added special sauce of arrogance and belief, talent will rarely come to light, let alone elevate itself into collective experiences. That’s why I don’t lose any sleep over my “lack of success” in this regard, because I recognized early on that I did not own that focus, and I understood that it would fundamentally limit widespread success. I therefore set my expectations accordingly. It’s still hard for me to conceive of any musical performance that is worthy of two hours of rapt attention in the absence of any context or a pre-existing relationship between the audience and the songs. Concerts by well-loved bands are often akin to religious ceremonies, and like churchgoers, concert-goers arrive with great expectations, pre-conceptions, and well-established beliefs that this concert “will be truly awesome.” Cover bands exist because audiences have a pre-existing relationship with those songs, and audiences approach the band’s performance with that baggage of expectations. Unknown original songwriters, by contrast, are propelling their music into a performance that is devoid of context or recognition, and the odds of connecting with an audience are significantly more unlikely in those circumstances. Recognizing this core belief allowed me to set attainable expectations, and songwriting has therefore remained a fulfilling avocation for me. My benchmarks for “success” were achievable - and have been achieved. 

Finding an audience for written words can be equally difficult, but if a writer presents non-fiction work that’s supported by evidence of its value, confidence is easier to maintain. If my ideas have proven to be repeatedly successful, it’s a lot easier to share them with conviction. I suppose the same could be said for a songwriter (if one song works for somebody, shouldn’t it work for everybody?) but it rarely works that way. The fact is that business principles are reasonably linear - the patterns are pretty consistent, as are the paths to engage with them. Songs speak to an individual on a different level, one that is usually personal and emotional. Each person’s emotions are different, and are engaged in unique ways. Nobody has cracked a universal access code to the entirety of human emotion - even The Beatles aren’t universally loved - but non-fiction writing, like the words you are reading now, are supported by those linear principles. It’s easier to know they will connect. These words are just one person’s opinion, and like assholes, everybody has an opinion, but I know from experience that the shit I’m producing is effective - which helps me to be confident in my output (sorry for the analogy, but my point is sound). 


In the absence of arrogance, confidence is essential for success in whatever you do. To be confident in your work, you must have a clear understanding of who you are. You need to understand what’s in your toolbox - which tools are available to you, and how to use them. If there are gaps in your toolset, acknowledge the gaps, assess your priorities, and fill those gaps if necessary. Understand your assets - the things that make you who you are - and use them often, and well. This is the point of “understanding your brand” - self-awareness is the key to success.

Friday 4 March 2016

Meet the New Name - Why I Launched a New Identity for an Existing Business

I re-named my company in late-2015. A new name was not essential - the “new” company is basically an evolution of “Sociable Communications,” a business that I ran successfully for six years. However, I felt the name “Kazolu” provided a clearer articulation of the core services that I had been providing. It’s a clean-slate designation, with no meanings attributed to it other than the business itself. Oddly, the word “communications” in my earlier moniker’s often caused misunderstandings (“so, do you sell cellphones?”), and I must admit that it’s now a lot easier to type kazolu.com into a database than sociablecommunications.com, so there’s that. Still, I hesitate to call this name-change a “rebrand” because many of my company’s assets remain fundamentally the same.

If we agree that a “brand” is the sum-total of all assets that an organization has, then the forward-facing elements (like name, logo, graphic design) can shift - and should shift - if they are not aligning well with the core promise of the brand, the expectations it communicates, and the long-term goals of the business.

The key to my change is that my core service is consulting, and while I offered “virtual marketing agency” services for years, people didn’t understand the “virtual” part very well. If I have no full-time employees, then it means I am fundamentally a consultancy. I strongly advocate truth and simplicity in communications, so presenting the illusion of being a larger company - even if it was not intentionally misleading - was violating my own rules of simplicity and authenticity. When I launched “Sociable Communications,” it was with the hope that I would require staff some day, but working with a variety of third-party people’s talents proved to be a better business model than keeping a few people in-house. As the business evolved, the assets and impressions of the brand evolved, and the original name wasn’t as resonant. 

Brands evolve, and you can’t be afraid of making front-end changes - even big ones - if your brand assets have evolved away from your brand’s representation. As I was preparing an updated strategic plan, it became apparent that the timing was appropriate to consider a name-change that would better-clarify my services and the expectations that may come with it. Choosing the name was the easy part (it relates to my three children), and I developed the collateral required to support the change. This included a logo, letterhead, various templates, establishing URLs, new social media handles, and I revised the old website prior to the launch of the new name.

A consultancy’s business development will frequently be built with online tools. Even if your business is primarily referral-based (which mine is), online representation provides powerful reassurance to potential clients that you are “real” and that you can be trusted as an authority in your field. A lot of expectations are developed or reaffirmed with websites and online tools, and brands are nothing if not bundles of expectations - so I wanted to be sure that my new website, blog, and social media platforms were clear reflections of my existing brand assets, and supportive of my goals.

When I launched the new business name, its website was intentionally plain - a stripped-down evolution of the old website rather than a completely new direction. I determined that my website is a tactical device, not a strategic imperative, so I felt no rush to build a new one prior to the launch. Knowing that it would take a few months to come up with a website design that I liked - and one that made sense as I balanced how my new brand assets were falling into place - it made sense to be patient, and start with a placeholder. The site’s content was newly-written, but it was otherwise sparse in its design.

When your website is your storefront, and your most public-facing brand representation, there can be some logic in taking time to get it right. A simplified placeholder allows you to proceed with your business, as long as the site does not hinder your brand and its attributes in any measurable way. It is a delicate balance to achieve, but if you wait for everything to be “perfect,” you may be waiting a long time. More to the point, a brand launch will often reveal brand strengths and weaknesses that you didn’t anticipate - elements that may fundamentally influence how your primary tactical tools should be used. A good strategy requires excellent field research, and sometimes you can’t learn much until you get your feet wet - so sometimes you need to build flexibility into your early tactics.



Three months have now passed since I launched my new business name, and with clearer confidence in how my new brand’s assets are aligning, I launched a shiny new responsive website this week at www.kazolu.com. Responsiveness is important - I increasingly consume web content on mobile devices, and I notice the difference in my viewing and interaction experience when responsive web design has been applied. I also wanted a more modern interface, and I needed its navigation to be intuitive and simple. I think the new design provides both. Finally, my services have really grown in the direction of providing creative content (video in particular), so I wanted the site to focus on visuals as much as on written content.



My core business is consulting on brand development, so it felt like a stressful thing to flip my business identity - but when core truths work better, and are resonating, things don’t stay stressful for long. Change for the sake of change isn’t always a good thing, but if your core purpose is made stronger by embracing your brand’s evolution through a shift in identity, then it is a worthwhile thing to do.

I am fortunate enough to have a business that aligns nicely with my personal life. So, as my personal life evolves - kids getting older, and time constraints shifting - I need to acknowledge how those elements will shape the kind of business that I can build over the coming years.


My guiding professional principle is articulating a brand’s foundational clarity, so articulating a more personal, straightforward representation of my own services makes sense as I plan for the future. There’s no textbook that accurately says when it’s time to “re-brand” - you have to do your research, but you also need to listen to your gut. If the timing makes sense, if your reasoning is sound, and if your core attributes support a new direction, then it may be time to take the leap. I’ll let you know in a year or so how it all worked out for me.

Saturday 20 February 2016

The Beatles vs. The Rolling Stones - Rushdie & Rock & Roll & Russians

Salman Rushdie once wrote that a person will primarily be either a Beatles fan or a Rolling Stones fan, just as one will prefer either Tolstoy or Dostoevsky. This analogy isn’t terribly clear if you’re not a fan of Russian literature, but if you are, you’ll get that the analogy works because like The Beatles vs. The Stones, one author’s work tends to be carefully crafted and elaborate, while the other tends to be sharp and hard.

The Beatles and the Rolling Stones were the perfect yin-yang halves of mid-60s rock culture, and while it wasn’t necessarily by design, I believe their successes were rooted in effective marketing principles - each band presents a very straightforward brand promise that was based in these respective tendencies.

Smiles vs. Surly

Generally speaking, the Beatles were the fun, safe version of British rock ‘n’ roll. Their brand promised fun, high-energy, escapist pop music (especially in their early recordings), and was later supported by “artistic” leanings that were still more cerebral than visceral.

The Rolling Stones were the harder edge of British rock. From their earliest club dates, their music was earthy, physical, and sensual - rooted in (and lifted from) American Blues. They were somehow dirty and dangerous – and certainly more sexual. That was their brand promise: the darker, dirtier side of music with a sensual edge that early-60s America represented to England.

These brand promises were not entirely accidental. The Beatles chose a band name with an obvious pun built into the word’s misspelling, hinting at a sense of humour and fun. The name was inspired by Buddy Holly’s “Crickets” - a pop band. The band’s members were (relatively) clean-cut, and (publicly) innocent and fun-loving. The band even established consistent iconography – the trustworthy brand recognition that carried from the logo on Ringo’s kick drum through to every product with the Beatles name on it.

The iconic Ringo kick drum vs. Charlie Watts not giving a damn

On the other side, the Stones presented a dark, smoky impression from their very first recording, and a consistent non-smiling attitude. Their name was inspired by the title of a Muddy Waters song. The band members sported big ears, big lips, bad haircuts and acne scars - there wasn’t a “cute” one in the bunch. And again, their name supports the brand promise unambiguously: a rolling stone = rolling rock = rock’n’roll. The Beatles wanted to hold your hand. The Stones wanted to take you out in the alley behind the bar.

The marketing of each band’s brand promise is more evident when viewed through the lens of their pre-recording years: the Beatles first dressed in leather, while the Stones wore suits and crooked-toothed smiles. In hindsight, both images look put-on, and they probably were - which is why their later images worked so well once they swapped personas for the ones we now recognize. Their later personas were more genuine, and by all accounts pretty authentic.

Forced frown (Paul) vs. forced smile (Keith)

Once they settled into being the bands we know today, the clear brand promise of each band was supported by (and delivered with) great products - the music - and the rest is history.

The Tolstoy vs. Dostoevsky comparison holds true through their later work as The Beatles became increasingly acknowledged for masterful songwriting and studio work, while The Rolling Stones were acknowledged for capturing sparks of genius amid their chaos and debauchery. Crafted and elaborate, vs. sharp and hard.

The musical culture of the 60s was unique because everything was new - it supported the kind of brand clarity we see with both the Beatles and the Stones. Because of the culture’s newness, it’s difficult to imagine this kind of clarity ever happening again.

Regardless, the lessons for brand marketing remain clear because of their purity and simplicity. 

You have a few moments to establish a first impression, and a lifetime to develop repeat customers, which will happen best if you get everything right in the first place. You have to understand who you are, and where your authority lies. You must be genuine and truthful. You need a clearly-articulated and well-understood brand promise, and a carefully-considered brand strategy that reflects your clarity and authenticity. Well-communicated clarity and authenticity will still win the day, and it will win the test of time.


* Note: This story is a re-edit from a post I made to my “Sociable Blog” back in 2010. While I streamlined this article a little bit from the original version, I like how it captured my evolving views on the importance of clear, core messages - and it incorporates music, which is is the Dostoevsky side to my Tolstoy side of writing about brand understanding. Rushdie was right, at least about me - I also prefer both Dostoevsky and The Beatles.